RETURNS
FREE Returns for Exchange or Refund of item(s) are available for UK Mainland orders using an enclosed returns label.
If you lose this label, you are able to print another one from the Royal Mail website at the link below:
https://www.royalmail.com/track-my-return#/details/6742
The returns label provides a Tracked and Insured return (to the value of £100) back to Eureka Golf, if you are returning an order worth more than £100 you may wish to use a different service.
Please note that the Returns label can be used Free for your exchange of an item(s) from your order, a subsequent return of an exchanged item(s) from that order will incur a subsidised charge of £3.99 which will be deducted from the refund.
Your return must reach us within 28 days of delivery to yourself.
When exchanging/returning an item please complete the form on your order note, please enclose this paperwork in the packet.
Refunds will be processed within 5 working days of receipt back to ourselves.
Item must be then returned to
Eureka Golf Ltd
382e Jedburgh Court
Eleventh Avenue
Team Valley
Gateshead
Tyne and Wear
NE11 0BQ
Please ensure that you keep the receipt from the Post Office as Proof of Postage
Royal Mail also offer a collection service, where they are able to collect from your home, if this is more convenient. Please visit:
https://send.royalmail.com/collect/youritems
Finally - All items must be in the original clear packaging complete with all tags and labels intact. We understand that you will want to try things on, please take care to avoid getting make-up marks on the garment (this may delay refunds).
Extneded Christmas Returns:
If you are shopping for a Christmas gift for someone special, we are now offering extended returns for the festive period. All items ordered from the 11th November 2024 can be returned back to us up until 15th January 2025 inclusive. All other standard Returns Terms and Conditions apply.