DELIVERY

UK Shipping:

All standard UK orders under £35 are available with a nominal £2.99 post & packing charge (3-5 Working days), over £35 are shipped Free of charge (3-5 Working Days), or you may choose a different shipping option that carries a surcharge. We do ship items of clothing, belts, gloves, golf shoes etc internationally.

Depending on the item purchased, delivery will either be by Royal Mail or a Courier Service. Delivery to a business address can also be arranged.

Please note that orders received after 14.00hrs will be posted the following working day.  

UK Shipping Options: 

• Free UK Shipping on orders over £35 (£2.99 for orders under £35) 3-5 Working Days
• Royal Mail Tracked 24 (£4.50)  Aims to deliver within 1 working day
• Royal Mail Tracked 48 (£3.50) Aims to deliver within 2 working days
• In-Store Pickup (£0.00) Your order will be ready for collection within 1 working day for collection from the Eureka Golf Gateshead Store (11.00 - 17.00)

CHRISTMAS PERIOD DELIVERIES

All orders will be fullfilled as per above,  up to and including 23rd December 2021.  Any orders received after 14.00 hrs on the 23rd December, will be dispatched on the next available collection date from Royal Mail being Wednesday 29th December 2021. (Mon/Tues - Bank Holidays)  

Any orders received after 14.00hrs on Thursday 30th December 2021, will be dispatched on the next available collection date of Tuesday 4th January 2022.

Click and Collect orders after 23rd December 2021 will not be processed until Wednesday 29th December 2021 as above. Orders after Thursday 30th December 2021 will be processed on Tuesday 4th January 2022.

International Shipping Options:

* International Tracked Serivce - (£10.00) - Delivery aims are dependant on the country of destination and service available to this country.

International Orders

During checkout once your international shipping address has been added the UK 20% (UK VAT) will be deducted after you have entered your non-UK shipping address but not within your basket/cart.

• Delivery charge £10
• Royal Mail International Tracked Service
• Europe 5 - 10 working days
• Rest of the World 7-14 working days
• Import duties, handling charges and taxes payable locally by the customer.
• Checkout Prices excludes UK 20% VAT (once shipping address is entered)
• Tracking details will be sent to you on despatch of the goods
• To Track your parcel, use the tracking number provided

Please note that Golf Bags, Trollies are unable to be shipped internationally.

CHRISTMAS RETURNS

If you are shopping for a Christmas gift for someone special, we are now offering extended returns for the festive period. All items ordered from the 1^st November 2021 can be returned back to us up until 31^st  January 2022 inclusive.  All other standard Returns Terms and Conditions apply.

RETURNS

FREE Returns for Exchange or Refund of item(s) are available for UK Mainland orders using an enclosed returns label.

The returns label provides a Tracked and Insured return (to the value of £100) back to Eureka Golf, if you are returning an order worth more than £100 you may wish to use a different service.

Please note that the Returns label can be used Free for your exchange of an item(s) from your order, a subsequent return of an exchanged item(s) from that order will incur a subsidised charge of £3.99 which will be deducted from the refund.

Your return must reach us within 28 days of delivery to yourself. 

In line with COVID 19 government guidelines, and to keep our staff safe, all returns will be quarantined for a period of 24 hours, before being handled and processed by our team.

When exchanging/returning an item please complete the form on your order note, please enclose this paperwork in the packet.

Item must be then returned to

Eureka Golf Ltd

382e Jedburgh Court
Eleventh Avenue
Team Valley
Gateshead
Tyne and Wear
NE11 0BQ

Please ensure that you keep the receipt from the Post Office as Proof of Postage 

Finally - All items must be in the original clear packaging complete with all tags and labels intact.  We understand that you will want to try things on, please take care to avoid getting make-up marks on the garment (this may delay refunds).