SHIPPING & RETURNS

Shipping

All standard UK orders under £35 are available with a nominal £2.99 post & packing charge (2-4 Working days), over £35 are shipped Free of charge (2-4 Working Days), or you may choose a different shipping option that carries a surcharge. We do ship items of clothing, belts, gloves, golf shoes etc internationally.

Depending on the item purchased, delivery will either be by Royal Mail or a Courier Service. Delivery to a business address can also be arranged.


Please note that orders received after 14.00hrs will be posted the following working day.  

UK Shipping Options: 

  • Free UK Shipping on orders over £35 (£2.99 for orders under £35)  2-4 Working Days
  • Royal Mail Tracked 24 (£4.50)  Aims to deliver within 1 working day
  • Royal Mail Tracked 48 (£3.50) Aims to deliver within 2 working days
  • In-Store Pickup (£0.00) Your order will be ready for collection within 1 working day for collection from the Eureka Golf Gateshead Store (11.00 - 17.00)

In an event that we are unable to fulfil an order, due to an item becoming out of stock, or found to be faulty during checks,  a full refund of that item will be issued back to the payment method used to purchase the item.

MAY BANK HOLIDAY PERIOD ORDERS

All orders will be fullfilled as per above,  up to and including 29th April 2022.  Any orders received after 14.00 hrs on the 29th April 2022, will be dispatched on the next available collection date from Royal Mail being Tuesday 3rd May 2022. (Mon - Bank Holiday)  

Click and Collect orders after 29th April 2022 will not be processed until Tuesday 3rd May 2022 as above. 

UK Returns:

We have a 'No quibble' returns policy which means that you can return any item purchased (complete with tags) for a replacement, refund or credit.

FREE Returns for Exchange or Refund of item(s) are available for UK Mainland orders using an enclosed returns label.

The returns label provides a Tracked and Insured return (to the value of £100) back to Eureka Golf, if you are returning an order worth more than £100 you may wish to use a different service.

Please note that the Returns label can be used Free for your exchange of an item(s) from your order, a subsequent return of an exchanged item(s) from that order will incur a subsidised charge of £3.99 which will be deducted from the refund.

Your return must reach us within 28 days of delivery to yourself. 

In line with COVID 19 government guidelines, and to keep our staff safe, all returns will be quarantined for a period of 24 hours, before being handled and processed by our team.

When exchanging/returning an item please complete the form on your order note, please enclose this paperwork in the packet.

Item must be then returned to

Eureka Golf Ltd

382e Jedburgh Court
Eleventh Avenue
Team Valley
Gateshead
Tyne and Wear
NE11 0BQ

Please ensure that you keep the receipt from the Post Office as Proof of Postage 

Finally - All items must be in the original clear packaging complete with all tags and labels intact.  We understand that you will want to try things on, please take care to avoid getting make-up marks on the garment (this may delay refunds).

International Shipping:

* International Tracked Service - (£10.00) - Delivery aims are dependant on the country of destination and service available to this country.

International Orders

During checkout once your international shipping address has been added the UK 20% (UK VAT) will be deducted after you have entered your non-UK shipping address but not within your basket/cart.

  • Delivery charge £10
  • Royal Mail International Tracked Service
  • Europe 5 - 10 working days
  • Rest of the World 7-14 working days
  • Import duties, handling charges and taxes payable locally by the customer.
  • Checkout Prices excludes UK 20% VAT (once shipping address is entered)
  • Tracking details will be sent to you on despatch of the goods
  • To Track your parcel, use the tracking number provided

Please note that Golf Bags, Trollies are unable to be shipped internationally.

International Returns

If you are returning your item(s) please send your parcel back with your preferred courier.  (Clearly stating on the parcel ‘returned goods – relief claimed’)

A printed address label is provided to help

You will need to pay for the return of the parcel, including any custom charges.

It is advisable for you to send your return via a tracked delivery option allowing you to track your returning parcel. 

Please ensure that you complete the form on the packing slip enclosed with your order stating the items you wish to return and what option you would like:

  • Exchange
  • Refund

 

Items must be returned in the original packaging with all the tags still in place. We only accept unworn/undamaged returned items.

 

International Exchanges: 

Postage for exchanges to countries outside of the UK will be charged at a discounted rate of £5.

Payment must be made before the exchange is dispatched.

Please list your preference on the enclosed form and we will contact you to arrange payment.

As per your original order you will be liable to pay local taxes and duty on your exchanged items. 

The returns period for refunds or exchanges is 30 Days from receipt of your order (European & International orders)

Finally - All items must be in the original clear packaging complete with all tags and labels intact.  We understand that you will want to try things on, please take care to avoid getting make-up marks on the garment (this may delay refunds).

Though every effort is made to ensure that your items arrive on time, please note we can not be held responsible for parcels being delayed by the couriers, due to circumstances beyond our/their control.

Please note that orders received after 14.00hrs will be posted the following working day.  

In an event that we are unable to fulfil an order, due to an item becoming out of stock, or found to be faulty during checks,  a full refund of that item will be issued back to the payment method used to purchase the item.

Privacy Policy

Eureka Golf Ltd is committed to respecting our customer's privacy and will not pass your details on to third parties for marketing purposes of any kind.

We take data protection extremely seriously and we only use your information to process and dispatch orders, process payments, operate and improve the services we offer you via the website, brochures and any communication with you about our products, services or news from us.

Should you wish not to receive information from us then you may select the 'unsubscribe' option on our emails or telephone us to remove your information from our files.

By supplying your details to us you are consenting to them being used in the above manner.