All standard UK orders under £35 are available with a nominal £2.99 post & packing charge (3-5 Working days), over £35 are shipped Free of charge (3-5 Working Days), or you may choose a different shipping option that carries a surcharge. We do ship items of clothing, belts, gloves, golf shoes etc internationally.
Depending on the item purchased, delivery will either be by Royal Mail or a Courier Service. Delivery to a business address can also be arranged.
UK Shipping Options:
DUE TO THE EASTER NATIONAL BANK HOLIDAYS, PLEASE NOTE THAT ALL ORDERS PLACED AFTER 14.00HRS ON THURSDAY 1ST APRIL 2021 WILL NOT BE SHIPPED UNTIL TUESDAY 6TH APRIL 2021 USING YOUR CHOOSEN SHIPPING METHOD.
International Shipping Options:
Unfortunately at this current time, we are unable to offer international shipping. We hope to be able to offer this service again soon.
Though every effort is made to ensure that your items arrive on time, please note we can not be held responsible for parcels being delayed by the couriers, due to circumstances beyond our/their control.
Please note that orders received after 14.00hrs will be posted the following working day.
In an event that we are unable to fulfil an order, due to an item becoming out of stock, or found to be faulty during checks, a full refund of that item will be issued back to the payment method used to purchase the item.
We have a 'No quibble' returns policy which means that you can return any item purchased (complete with tags) for a replacement, refund or credit.
You must inform us within 14 days that you wish to return the item and it must reach us within 21 days.
In line with COVID 19 government guidelines, and to keep our staff safe, all returns will be quarantined for a period of 48 - 72 hours, before being handled and processed by our team.
When returning an item please complete the form on your order note, this can be refolded to show our address.
Item must be then returned to
Eureka Golf Ltd
382e Jedburgh Court
Tyne and Wear
Please note that we recommend that you use Royal Mail 1st or 2nd class post to return any items. Please get 'Proof of Postage' from Royal Mail, if you wish to return an item by 'Recorded Delivery' we are available to sign for them.
Unfortunately, we are unable to pay for 'returns' postage - unless it is because we have sent you an item you did not order.
Finally - All items must be in the original clear packaging complete with all tags and labels intact. We understand that you will want to try things on....., please take care to avoid getting make-up marks on the garment (this may delay refunds).
For UK Orders over £30, we now include a Subsidised Tracked Returns Label that you can use for just £3.50 that will be deducted from your refund total.
Christmas Gifts - All items purchased as gifts for Christmas from the 1st November 2020 until 24th December 2020 can be exchanged or returned for a refund up until the 15th January 2021.
Eureka Golf Ltd is committed to respecting our customer's privacy and will not pass your details on to third parties for marketing purposes of any kind.
We take data protection extremely seriously and we only use your information to process and dispatch orders, process payments, operate and improve the services we offer you via the website, brochures and any communication with you about our products, services or news from us.
Should you wish not to receive information from us then you may select the 'unsubscribe' option on our emails or telephone us to remove your information from our files.
By supplying your details to us you are consenting to them being used in the above manner.