SHIPPING & RETURNS

Shipping

All standard UK orders are now shipped Free of charge (Second Class Post), you may choose a different shipping option that carries a surcharge.

We now offer a simple choice for international shipping £7.95 for standard Airmail or £13.95 for international Tracked and Traced Airmail.

We cannot ship clubs or golf bags outside the UK.  

Please note that in exceptional circumstances certain international orders may incur a surcharge due to size or weight.

Depending on the item purchased, delivery will either be by Royal Mail or a Courier Service, delivery to a business address can be arranged.

Though every effort is made to ensure that your items arrive on time, please note we can not be held responsible for parcels being delayed by the couriers, due to circumstances beyond our/their control.

Please note that orders received after 14.00hrs will be posted the following working day.

In an event that we are unable to fulfill an order, due to an item becoming out of stock, or found to be faulty during checks,  a full refund of that item will be issued back to the payment method used to purchase the item.

Returns

We have a 'No quibble' returns policy which means that you can return any item purchased (complete with tags) for a replacement, refund or credit.

You must inform us within 14 days that you wish to return the item and it must reach us within 21 days. 

Items purchased as christmas gifts which are unwanted or the incorrect size, must to be received back (complete with tags) by our returns department, no later than the 15th January 2018, for a refund or replacement.

To return the item please email us at sales@eurekagolf.co.uk  reference 'Return' stating the order #, Name and Address. If you created an account with us during your checkout, please log into your 'My Account' and use the 'Request Returns' function for your order.

Item must be then returned to

Eureka Golf Ltd

382e Jedburgh Court
Eleventh Avenue
Team Valley
Gateshead
Tyne and Wear
NE11 0BQ

Please note that we recommend that you use Royal Mail 1st or 2nd class post to return any items.  Please get 'Proof of Postage' from Royal Mail, if you wish to return an item by 'Recorded Delivery' we are available to sign for them.

Unfortunately we are unable to pay for 'returns' postage - unless it is because we have sent you an item you did not order.

Finally - All items must be in the original packaging complete with all tags and labels intact.  We understand that you will want to try things on....., please take care to avoid getting make-up marks on the garment (this may delay refunds).

Privacy Policy

Eureka Golf Ltd is committed to respecting our customers privacy and will not pass your details on to third parties for marketing purposes of any kind.

We take data protection extremely seriously and we only use your information to process and dispatch orders, process payments, operate and improve the services we offer you via the website, brochures and any communication with you about our products, services or news from us.

Should you wish not to receive information from us then you may select the 'unsubscribe' option on our emails or telephone us to remove your information from our files.

By supplying your details to us you are conscenting to them being used in the above manner.