DELIVERY

UK Shipping:

All standard UK orders over £40 are available with free express shipping (1-2 Working days), or you may choose a different shipping option that carries a surcharge. We do ship items of clothing, belts, gloves, golf shoes etc internationally. Depending on the item purchased, delivery will either be by Royal Mail or a Courier Service. Delivery to a business address can also be arranged.

Please note that orders received after 14.00hrs will be posted the following working day.  

UK Shipping Options: 

• Standard Post (£2.99 on orders under £40)  2-4 Working Days
• EXPRESS SERVICE (£3.99 or FREE for UK orders over £40) - Aims to deliver your parcel within 1 - 2 working days 
• Tracked 24 (£4.50)  by Royal Mail - Aims to deliver your parcel within 1 - 2 working days.
• Tracked 48 (£3.50) by Royal Mail - Aims to deliver your parcel within 2 - 3 working days. )
• In-Store Pickup (£0.00) Your order will be ready for collection from the Eureka Golf Gateshead Store same day, if ordered before 4pm (Mon - Fri), otherwise nextday (11.00 - 17.00).  An email will be sent to you once your order is ready for collection.

International Shipping Options:

* International Tracked Service - (£5.99) - Delivery aims are dependent on the country of destination and service available to this country.

International Orders

During checkout, once your international shipping address has been added the UK 20% (UK VAT) will be deducted after you have entered your non-UK shipping address but not within your basket/cart.

• Delivery charge £10
• Royal Mail International Tracked Service
• Europe 5 - 10 working days
• Rest of the World 7-14 working days
• Import duties, handling charges, and taxes payable locally by the customer.
• Checkout Prices excludes UK 20% VAT (once shipping address is entered)
• Tracking details will be sent to you on despatch of the goods
• To track your parcel, use the tracking number provided

Please note that Golf Bags, Trollies are unable to be shipped internationally.

Please Note: We can not be held responsible for delays in the Delivery system of our partners due to high volume levels and Industrial Stirke related issues.

RETURNS

FREE Returns for Exchange or Refund of item(s) are available for UK Mainland orders using an enclosed returns label.

If you lose this label, you are able to print another one from the Royal Mail website at the link below:

https://www.royalmail.com/track-my-return#/details/6742

The returns label provides a Tracked and Insured return (to the value of £100) back to Eureka Golf, if you are returning an order worth more than £100 you may wish to use a different service.

Please note that the Returns label can be used Free for your exchange of an item(s) from your order, a subsequent return of an exchanged item(s) from that order will incur a subsidised charge of £3.99 which will be deducted from the refund.

Your return must reach us within 28 days of delivery to yourself. 

When exchanging/returning an item please complete the form on your order note, please enclose this paperwork in the packet.

Refunds will be processed within 5 working days of receipt back to ourselves.

Item must be then returned to

Eureka Golf Ltd

382e Jedburgh Court
Eleventh Avenue
Team Valley
Gateshead
Tyne and Wear
NE11 0BQ

Please ensure that you keep the receipt from the Post Office as Proof of Postage 

Royal Mail also offer a collection service, where they are able to collect from your home, if this is more convenient.  Please visit:

https://send.royalmail.com/collect/youritems

Finally - All items must be in the original clear packaging complete with all tags and labels intact.  We understand that you will want to try things on, please take care to avoid getting make-up marks on the garment (this may delay refunds).